Return & Refund
Kindly note that all our products listed are guaranteed genuine, and as per such we will not accept any refunds or returns on product sold. Therefore, you are advise to be vigilant and re-confirm your selection before performing a payment. Any opened or consumed products are considered sold and strictly not eligible for return and/or refund.
Nevertheless, only under circumstances below are we able to entertain such requests, namely:
- The items were damaged in-transit before arriving at your doorstep;
- The items that you had received does not match the descriptions of your orders.
Kindly note that you can only raise a return request within 24-hours upon receiving all your ordered product(s). In events where such issue happens, kindly contact us through whatsapp.
Our operation team will investigate and update your request status in 2 working days. You will be notify on the request status via registered email. We may contact you for further arrangements and follow-ups to your requests if necessary.
IMPORTANT NOTICE:
- Items must be returned in its pristine quantity and condition e.g. if the item consists of 2 bottles, ALL 2 bottles would be returned accordingly together with any packaging and accessories provided.
- For full refund request, please note that the refund transfer period might differ depending on various reasons including, method of payment that you use on the original payment, bank operation hours etc. Hence, please allow 3 to 14 business days for the refund to be process.